A leading regional Insurance Company had been microfilming HCFA 1500 claim form for years.

The Company would then key data enter the claims from the paper following the microfilming and numbering. The processing time and hardware cost of maintaining the microfilm system created the opportunity for a new solution. BMI Imaging Systems introduced a scanning and hosting solution, eventually determined to be the most cost effective by the Insurance Company. Changing from the microfilm, with it’s centrally located hardware, to retrieval through a browser on every desktop, greatly increased satisfaction among the users.


"We have enjoyed the convenience of having the images at our fingertips, rather than
having to pull microfilm. The obvious advantage has been that we have numerous
people accessing this information whereas before, we were limited to the number of
microfilm machines available. Also, the clarity of the imaged claims we are retrieving is
vastly improved over a microfilmed copy. I am especially pleased with the newest
improvement to the site. Now we no longer have to access each claim to print, it has
decreased the time spent retrieving copies by over 50%!
Thanks, BMI, for making my work day a little easier!"

                         –Project Manager
                                    Blue Cross


The Insurance Company purchased no new hardware or software. Training was minimal with the familiar browser interface. Security of the claim form images was a key issue. Redundant hardware (fault tolerant) and backup systems (tape and optical) were just part of the BMI/Client security strategy. Encrypted data was available in several forms, one eventually selected by the client for familiarity and ease of implementation. Claims are now routinely picked up daily by BMI vehicles, with image data on-line the next day.

The bottom line
This dramatic need to stream-lining a process inspired a highly effective BMI solution. BMI's turnkey capability represented the best example of outsourcing benefits; reduced infrastructure expense, reduced headcount, and an increased effectiveness – and ease, of document management and record retrieval.