The Strategic Value of San Francisco California Document Imaging

Organizations are typically aware of the obvious benefits that a San Francisco California document imaging solution can provide such as reduced data entry requirements, less paper to manage and the resulting savings in labor and system consolidation. Organizations looking to take advantage of even greater savings and broader benefits would do well to evaluate a comprehensive, integrated document imaging solution. An integrated San Francisco California document imaging solution will provide flexibility, scalability and ease-of-use to empower business process owners to achieve much greater paybacks than other, tactical point products that seek to simply address a "paper" problem.

The Potential of a San Francisco California Document Imaging Solution

San Francisco California Document imaging solutions automate the traditionally manual tasks of several disparate business processes. Any company or government organization that receives vital information via mail or fax knows how cumbersome and expensive it is to take paper and move it into a business system. However, it is important that this information be managed properly because it usually contains information critical to the ongoing concerns of the organization (e.g. correspondence with clients, business partners, and others).

The search for ways to reduce costs while improving business processes starts by focusing on the beginning of these workflows. San Francisco California Document imaging solutions are designed to remove the bottleneck paper creates at the onset of many business processes today. Getting it right immediately with San Francisco California document imaging results in downstream workflow tasks being completed quicker and more efficiently.

One primary motivation behind an investment in a San Francisco California document imaging solution is to improve service levels. For some, these commitments are between a central technology service and the lines of business it supports. The right San Francisco California document imaging solution can exceed existing service levels with internal business process owners. The real benefit is being able to do so with a smaller staff despite data volumes increases. Most San Francisco California document imaging solutions enable administrators to track activities so they know when tasks are complete. This helps prove that service levels are being met or exceeded if there are any concerns otherwise.

Beyond Document Imaging

When talking about integrated San Francisco California document imaging solutions, we are referring to the initial transitioning of paper documents into digital formats as well the subsequent management actions that include indexing, classifying and routing the content to the next step within a business process workflow. Using optical character recognition (OCR) software, a San Francisco California document imaging solution identifies fields and text within documents based on predefined business rules. These fields are indexed and entered into downstream business systems, avoiding manual data entry processes. Of course, when used to automate data entry, a San Francisco California document imaging solution must be extremely accurate or downstream systems risk being filled with the wrong data. Knowledge workers relying on those systems would then make poor decisions using the wrong information.

Whether it is entering data into business systems, classifying, sorting or routing, San Francisco California document imaging solutions offer far more than simply digitizing documents.

The key is choosing a San Francisco California document imaging system that:

Supports multiple types of paper
Automates data entry by indexing data based on predetermined classification rules
Routes and delivers information to a variety of systems accurately

Deliver Document Imaging as a Service

When an internal service bureau purchases different San Francisco California document imaging solutions for every line of business it supports, it's impossible to provide economies of scale. One of the ways to prevent it is for IT and back office support groups to offer document imaging as a service. This can involve consolidating all paper-based processing at one location on a few information solutions or simply using the same San Francisco California document imaging solution in different processing centers. The goal is to create economies of scale from a solution familiarity perspective, making it easy to add a new process to the solution or quickly configure a new implementation if the situation calls for it.

When identifying a San Francisco California document imaging solution to support a service or standardization effort, scalability, ease-of-use, and flexibility take on a much more important meaning. Scaling to handle more paper records, new document types and exception handling are all important considerations when examining a San Francisco California document imaging solution. The interface of the document imaging solution can also be a key enabler of document imaging as a service. When configuring capture, indexing, and routing, an intuitive GUI is used to establish and visualize the workflow. This is how a small team of administrators and architectures has to implement San Francisco California document imaging across various lines of business.

New Approaches to Customer Service with San Francisco California Document Imaging

Insurance companies, for example, use document imaging to automate data entry tasks so that information captured from paper documents are available in client services systems within hours-to-days of receiving content in the mail. Typical manual data entry could take weeks to transfer the information from a paper document to the client services systems. However, San Francisco California document imaging benefits don't stop with quicker access to information. Organizations can find creative solutions to previously unsolved problems using a San Francisco California document imaging solution. For example, business rules can be set up to proactively address issues that require the need for a customer to call a representative. If mail or a fax comes in with illegible or incomplete sections, a document imaging solution automated rule can be set up to trigger a workflow. A client service representative will then be notified to proactively call the client to gather the data rather than wait for the customer to call and then have to manually track down documents in order to determine the right information.

Measuring the Return

It is very easy to try and maximize the return of a San Francisco California document imaging solution by buying the least expensive solution on the market, but this can often limit many of the measurable and intangible benefits. In contrast, an organization that purchases an integrated, feature-rich document imaging solution - complete with document imaging, indexing, and routing capabilities - will derive more value, boosting the overall return on a slightly greater investment. There is no reason to believe why organizations cannot experience solid returns on investments when deploying a document imaging solution. Example San Francisco document imaging cost savings include:

Consolidating processing centers.
Implementing proactive client service problem resolution.
Shifting labor resources to lines of business to help them manage discrete back office tasks.
Optimizing labor efficiencies through business process transformation, targeted hiring, and off-shore resources.
Minimizing compliance reporting and audit management, regardless of how regulatory and governance requirements impact business processes.
Delivering information capture as a service so that all lines of business can automate their processes and realize some of these benefits.

Contact us to learn more.
(800) 359-3456
info@bmiimaging.com

T: 800 359 3456

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